"I love the variety of technology at RM as it means my skills aren’t “pigeonholed” and I can develop and learn."
Ten years ago, I was working with HP under a graduate scheme and felt the role was not focused enough on technology. I then saw a role available with RM that was not just technically focused but also entailed a lot of variety.
I was lucky enough to be offered this role and started in the Internet Hosting Group which involved frontline monitoring, 3rd line support, customer facing support and reactive monitoring. I then progressed through IS, working and a Project Engineer, Senior Project Engineer and then a Technical Architect.
My role is based within Corporate Services and provides services to the whole group. This includes working within design steering, group system implementation and now focuses on our IT security strategy to protect employees and data.
RM has been very supportive with my development. This has included provision of training, allowing the time to train and attend industry events.
A typical day varies. I tend to work on several projects at a time. This includes Kanban - for project control, change meetings to approve or decline core system changes, looking at project flow and splitting these into “bite size” portions. In addition, I research technology, including demonstrations from 3rd parties, and present viable options to stakeholders within the business.
I have an ongoing project at the moment focused around email security. This involves working with 3rd parties in relation to scan and secure emails, carrying out phishing tests and using automation to spot and resolve potential threats. Part of this is working to protect our reputation as a sender.
Another project which has taught me a lot is merging networks after acquiring The Consortium. We were required to bring systems together very quickly and I gained a lot of knowledge during this project.
I love the variety of technology at RM as it means my skills aren’t “pigeonholed” and I can develop and learn.
I also love the fact that RM is a good hearted organisation, it has the best intentions for its customers and staff.