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"For me, the apprenticeship scheme has worked really well. I liked the structure, having a mentor and knowing what was expected of me and what I needed to achieve."
I joined RM just over 3 years ago as a Level 3 apprentice. When I first joined I worked in a few schools shadowing senior engineers and learning the role of a Customer Support Engineer. For me, the apprenticeship scheme has worked really well. I liked the structure, having a mentor and knowing what was expected of me and what I needed to achieve. After completing the Level 3, I moved on to do a Level 4 Networking apprenticeship which I have now completed. RM have now given me the opportunity to be a Customer Support Engineer with my own schools to support.
I have three schools in the North London area which am responsible for supporting. I like the variety that being in different schools brings. Although my role is quite autonomous, I also have the support of the remote teams if I need it. One of the things I love about my role is getting to meet different people and deal with different challenges. This week I am preparing for a live stream on YouTube for an annual conference which is taking place in one of my schools. I have been responsible for setting up and testing the equipment for this which has been really exciting to be involved in.
I am proud to work for RM as we listen to our customers and we are always willing to everything for our customers. We really pull out the stops when we need to but are also honest and transparent when we need to be.
Working in school environment is very rewarding. What you do as a Support Engineer has a positive impact on children's’ learning. Everything we do aids the learning and development of children.