"The great thing about my job is the variety - it’s such a diverse role that there is no feeling of routine or monotony, and there’s plenty of opportunity to work on technically complex challenges."

Alex Elderfield

Principal Software Engineer, RM Education

I joined RM almost ten years ago as a Software Engineer supporting a number of products including the RM Learning Platform and RM Easimaths. Prior to RM I worked exclusively with big name brands, and the move to working for an organisation in the Education sector, to a company making a real difference to its customers, felt much more worthwhile.

I’ve since broadened my experience and technical skills as our products evolved, and spent a number of years in the RM Integris team. For the last four years I’ve led the Operations team for RM Unify, our Identity and Access Management solution that integrates and simplifies management of user accounts between school networks and applications such as Office 365 and G Suite. My role is to keep the product healthy both now and in the future. I work closely with a number of different stakeholders within the business: supporting the commercial teams with the technical detail for new customer bids; assisting RM and third party Product teams to integrate their services with RM Unify; investigating and resolving the more complex support issues; and working with our Development team to ensure we continue to release high quality product changes.

I recently worked with one of our key academy trusts on a project to integrate all of their schools with RM Unify including federation of their trust-wide Office 365 tenancy, and was involved from initial planning stages all the way through to project completion. I particularly enjoyed the challenge of planning our implementation process to involve the minimum amount of disruption to end users during the transition, and it was a really successful transition for a large customer.

The great thing about my job is the variety - it’s such a diverse role that there is no feeling of routine or monotony, and there’s plenty of opportunity to work on technically complex challenges. We very much have a culture of self-driven learning and I’m given the time and support from management to expand my knowledge and my technical skill-set.

I have also been offered lots of flexibility while I’ve been at RM. As a mum of two, it’s helped me to manage work alongside home life, balancing the occasional school assembly against the inevitable after-hours tasks that come with an Operations role. I also found the team incredibly supportive during my return to work following both periods of maternity leave. One of the other key differences about working at RM is the fact that I’ve never had my technical capabilities questioned or doubted because of my gender, something that’s happened surprisingly often with external suppliers and particularly when they’ve assumed my unisex name must belong to a man!

I am proud to work for RM because every day I am surrounded by colleagues who work hard, support each other, and genuinely care about getting the right result.

Alex Elderfield-240x240.jpg

"Working for an organisation in the Education sector, to a company making a real difference to its customers, feels much more worthwhile."