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"Whether you’re an employee or a customer, with TTS you know you’ll be treated like a person and not a number."
I joined the Customer Service department as Team Leader in 2009, and over the last few years have managed every area from Customer Experience to Order Management and our Outbound Activity team. Supplier relationships form an important part of Order Management, which gave me a taste of Purchasing – so when the Buyer role came up it felt like the right next step. I’ve been in my new role since January 2016 and am really enjoying the responsibility of hitting stock targets, which means our customers get products when they want them.
Our new TTS web platform recently went live and I was invited to lead a team to manage our pre-launch user acceptance testing. My customer service experience meant that I could pick out potential trouble spots for our customers and ensure they were fixed before launch. This was a completely new experience which took me outside my comfort zone, but gave me a great opportunity to use my planning and organising skills in a different way and build relationships with colleagues from around the group that I wouldn’t usually work with. It’s really satisfying to know that I played a part in such a significant project for the company, especially as my contribution was recognised through our Employee of the Month scheme.
I’ve always been encouraged to do more at TTS, whether through formal training such as our Foundation Managers programme and Myers Briggs workshops, or through new experiences like mentoring. We’ve grown significantly during my time here, but have kept a friendly, small company feel where the directors know who you are, and you can really get to know your colleagues. Whether you’re an employee or a customer, with TTS you know you’ll be treated like a valued person and not a number.