Contact Centre Team Leader
I joined RM almost 3 years ago. I was originally recruited during the busy period of acquisition of The Consortium brand. When I initially joined, I began within our Post Sales Team, who deal with anything that required investigation after orders had been placed. I really thrived on being able to take on the challenges this presented. I enjoyed talking though and resolving customer issues, whilst seeing a query through to completion.
From there I was nominated and developed to be cross trained to be able to deal with not only Consortium queries from customers but also our TTS customers too. Then lead to me being promoted further into our Internal Support team. This team dealt more with the financial aspect of the company, dealing with Credits, Refunds and the general maintenance of account for the customers. One of the key aspects I learnt from working within the Contact Centre is that if you have the application you can really push yourself to go far.
Earlier this year I was asked to step up and support the contact centre in a leadership role, which has led to me being promoted to the position of Team Leader. I know manage a team of around 14 advisers and get to pass on my knowledge to them. This step up has been a strange yet amazing experience. Whilst I have always loved working for this company, the way we have got overcome the obstacles and challenges over recent years has only confirmed this more for me. I am loving my new role, new team and looking forward to what the future holds.