Supply Chain Delivery Team Leader
I joined the Customer Service department as Team Leader in 2009, and over the years have managed every area from Customer Experience to Order Management and our Outbound Activity team. Supplier relationships form an important part of Order Management, which gave me a taste of Purchasing – so when the Buyer role came up it felt like the right next step. I started as a Supply Chain Delivery Buyer before becoming the Supply Chain Delivery Team Leader.
I’ve always been encouraged to do more at RM Resources, whether through formal training such as our Foundation Managers programme and Myers Briggs workshops, or through new experiences like mentoring. We’ve grown significantly during my time here, but have kept a friendly, small company feel where the directors know who you are, and you can really get to know your colleagues. Whether you’re an employee or a customer, with RM Resources you know you’ll be treated like a valued person and not a number.
I enjoy the variety in my role. We also get to deal with other teams throughout the business as well as a number of different suppliers.
The culture at RM is great fun. It has always been supportive and flexible but this was even more evident through lockdown. We have all adapted to working from home through the pandemic and the company has been very supportive in enabling this.
What makes me proud to work at RM is that the products we develop truly are developed with children in mind. They really make a difference.