When I joined RM, I originally joined in the role of a customer support engineer working for a school in London. I had moved from a managed service in the city and liked the role as it was close to home. My manager was supportive and recognised my potential. After my first year, I was promoted to a more senior role, which gave me confidence. With the added responsibilities of running with projects, I was then able to expand on my skill sets.
The next year following I was approached about a promotion to a Technical Account Manager. This was a step away from technical and more towards management. It was a difficult decision to make. On one hand it was a sideway step to my career and I loved what I did technically. I was also very comfortable at the school, as I had become part of the family there. However, if you do not take that next step and challenge yourself, you will always regret it. Therefore, I made the next move into management. Luckily, my technical knowledge has helped me along the manager route as I can get more involved in the scoping and planning of projects and designs.
In my previous jobs, I had never progressed as quickly as I have done within RM. The support with my career and the chance to progress within RM has been very enlightening. It has helped with my confidence and made me realise my potential.
I am now a Service Operational Manager managing 17 engineers across a geographical territory in London. I enjoy the flexibility of the role not just, because I get to visit different schools and meet different people but also that it works well with my home life and family.
I also love the project management side of the role. I have been involved in many projects, from the smallest upgrades to the bigger new school builds. The experience has been invaluable. Linking this in with my career progression will only help me progress positively forward.
People management was new to me initially and seemed to be a larger challenge, but with training and support, I know have a large team of engineers and have helped bridge and build a strong team that work collaboratively together. All my engineers are remote and work across a variety of schools; I try to see them often even it is just a team’s call. Having been an engineer myself, I know how important the contact is.
It has been an interesting 6 years with RM and I look forward to a many more.