Customer Support Engineer
I joined RM as a Level 3 apprentice. When I first joined I worked in a few schools shadowing senior engineers and learning the role of a Customer Support Engineer. For me the apprenticeship scheme has worked really well. I liked the structure, having a mentor and knowing what was expected of me and what I needed to achieve. After completing the Level 3, I moved on to do a Level 4 Networking apprenticeship which I have now completed. RM have now given me the opportunity to be a Customer Support Engineer with my own schools to support.
I started with three schools in the North London area which I was responsible for supporting. I like the variety that being in different schools brings. Although my role is quite autonomous, I also have the support of the remote teams if I need it. One of the things I love about my role is getting to meet different people and deal with different challenges. In this role I got to prepare a live stream on YouTube for an annual conference which is taking place in one of my schools. I was responsible for setting up and testing the equipment for this which has been really exciting to be involved in.
Since completing my Level 4 I have moved into a mobile engineer role. I know cover schools in North London, East London, Essex and North Kent. What I enjoy about this role is that every school is different and you are constantly dealing with new issues and new technologies.
Since completing my apprenticeship I have still been able to continue my development. I have done Google training and Windows 10 training. I have also recently started doing installs which has been great fun. It’s allowed me to really develop as you are seeing how things are configured from scratch in greenfield environment.
I am proud to work for RM as we listen to our customers and we are always willing to everything for our customers. We really pull out the stops when we need to but are also honest and transparent when we need to be.
Working in school environment is very rewarding. What you do as a Support Engineer has a positive impact on childrens’ learning. Everything we do aids the learning and development of children.