"At RM we are in a unique position where we can make a difference to IT and schools as well as the teaching and learning methods. To feel we are making a bit of a change makes me really proud to work for RM."

Gilda Agostini

Technical Account Manager

I started at RM seven years ago. I had always been in IT and I was interested in a career in Education so it seemed like a natural next step. Recently I took on a Technical Account Manager role. This is a very varied role. I have to make sure services are running smoothly at a few different schools. I build and maintain relationships with my customers and make sure I communicate with them to improve their experience.

The role comes with enjoyable and challenging projects. Recently I took on a new independent secondary school. It allowed me to follow RMs process of taking on board a new customer as I have mostly picked up my customers. I enjoyed building the new relationship and it was a great opportunity to see how it works in the background.

Career planning is really important at RM. The regular one on one support from my manager with the opportunity to voice where I would like to go and figuring out a path to get there. This is not something you always get in other jobs.

At RM we are in a unique position where we can make a difference to IT and schools as well as the teaching and learning methods. To feel we are making a bit of a change makes me really proud to work for RM.

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"I build and maintain relationships with my customers and make sure I communicate with them to improve their experience."