"I had known of RM through school and liked the creative nature of the apprenticeship role so I joined as an Apprentice Product Manager."

Harriet Smith

Apprentice Product Manager

When I finished school, I didn’t think University was right for me as I wanted do something work based and to earn money so I chose an apprenticeship. I had known of RM through school and liked the creative nature of the apprenticeship role so I joined as an Apprentice Product Manager.

My role sits within the Digital Platforms division where I work closely with the Account Management and Marketing teams. My role is looking after RM Unify. RM Unify is an identity and access management cloud based tool for schools. It is a single sign on portal to the cloud which aims to save teachers and students time and improve the learning of all.

What I enjoy about the role is the people, it’s a great team with great support. I love the variety in the role which can be quite customer focused but also internal. I act as a bridge between the internal and external teams involved in the product. I am responsible for looking after around 300 accounts and helping with any customer issues.

I am have been able to attend various events such as the Scottish Learning Festival. I also spent a week supporting a brand new school in London in their first week of term. Seeing the products in the setting and having first hand contact with the users was really valuable experience.

When I joined, I thought it would be a challenge that I had never done anything technical however I picked it up really quickly.

What makes me proud to work for RM is that it is such as great place to work. I love the feel of Digital Platforms, we have the excitement of a start-up but the security of being a part of RM. I am lucky that I can shape my own role and find out what I am passionate about which gives me a lot of opportunity.

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"I am lucky that I can shape my own role and find out what I am passionate about which gives me a lot of opportunity."