"I work alongside an Internal Key Account Manager and it’s brilliant to be part of a team that works well together."

Sarah Lampard

Field Key Account Manager

I started at RM a little over 5 years ago. RM had a great reputation for graduates and I loved the community feel when I came for interview.

I was promoted within my first year from Sales Prospector to Internal Account Manager and then made the move to Field Sales. Although it was exciting, it was a really steep learning curve for me. I knew I wanted to be a Field Key Account Manager at some point but the opportunity presented itself sooner then I’d expected.

For the past 3 years now I have been looking after our top 100 customers in the South West and acting as the ‘customer champion’ for the schools on my patch. I work alongside an Internal Key Account Manager and it’s brilliant to be part of a team that works well together. We make sure our customers’ needs are prioritised and that any issues impacting the schools get resolved quickly.

I love meeting our customers face to face; they’re always excited to show you how proud they are of their schools. It’s also great to see what they’ve achieved using our products and services.

When I joined RM I aspired to be a Sales Manager. Every one to one I worked with my manager to identify the skills and knowledge I needed to reach management level and then worked towards them in my day to day role. The hard work paid off as I have now been balancing management of my own team and the Field Account Manager role for the past two years. It’s not an easy balance and it’s always busy but it’s also so rewarding!

Being involved in the RM Graduate Scheme gave me some great learning and development opportunities. The graduate project was brilliant – it’s really hard to find the time to put into it when you have full-time responsibilities, but it gave me the chance to work with other graduates around the business and start building relationships. It’s a great launch pad to prove your value, especially as the final presentations are made to the CEO.

A lot is expected of you as a graduate but you do receive a lot of support, not just from your direct colleagues but from around the business. One of the key advantages I quickly discovered about working at RM is the fact that you’re not treated any differently just because you’re a graduate with less experience. 

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"I knew I wanted to be a Field Key Account Manager at some point but the opportunity presented itself sooner then I’d expected."