"Overall, I’m very proud of the fact that what we deliver ensures people get the right exam grades, after all of the hard work they put in."
I joined RM over 10 years ago. Having worked in the financial, pharmaceutical and logistics industries, I wanted to move into a company that allowed me to add value to individuals, which is something the education sector is definitely focused on. I joined RM as a Team Leader in our Internet Applications Development team, eventually moved to RM Results as a Development Manager and then progressed to Head of Development.
Having spent a substantial part of my career within Development, I wanted to move to something very different; 18 months ago I took the opportunity to move into operations. My progression through RM and the consequential knowledge and experience I gained, helped me transition into this area relatively seamlessly. In addition, RM supported me in attending a Supply Chain Management programme at Cranfield University.
My current role is Head of Supplier Management and Business Improvement, working within the operational side of RM Results. The supplier management aspect of my role involves setting the strategic direction for working with our key suppliers and owning the commercial relationship with them. The Business Improvement aspect is essentially overseeing our approach to risk management and continuous service improvement.
A typical day in my role would include conversations with key suppliers about commercial issues, contract writing or reviewing, discussions with our customer account teams and line management. I am also part of the governance board at RM and regularly attend approvals meetings.
A piece of work that I’ve particularly enjoyed during my time at RM was during my tenure as Head of Development. I worked as part of a project team to move RM Assessor forward to RM Assessor 3. This was a brand new project, aiming to be world class, focused on fantastic user experience and what examiners really need. We worked with 3rd party design/UI agencies and evaluated requirements in various ways, including videoing users whilst they used the previous version, in order to see what they found easy and difficult. This was really enjoyable and lead to an Award Winning product.
I also enjoy the core of what we do in RM Results; scanning 200 million examination pages and having these available for examiners to mark within 6 weeks is a big operational challenge. Our partners are relied on, so these collaborative relationships and continuous improvement are key.
Part of what I love about RM is the quality of our individual employees and the openness and support from management, which allows individuals to develop their careers. This alongside the variety of opportunities in RM is a large part of why our people stay with us; RM recognises that people need change and actively facilitate this.
Overall, I’m very proud of the fact that what we deliver ensures people get the right exam grades, after all of the hard work they put in.